SHIPPING INFORMATION

SHIPPING AND DELIVERY

Your orders are usually processed within 24 hours.
If an order is placed Friday - Sunday, it will be shipped on Monday.
All items are shipped from Auckland, New Zealand.
All rates are in $NZ dollars.

SHIPPING RATES

All shipping zones have two rates, LARGE and SMALL.
Orders with only Mini-Traces will use the SMALL Item Rate.
Any order with a Blackbow will use the LARGE Item Rate
(eg. If a Mini-Trace is ordered together with a Blackbow, then the order will use the LARGE Item Rate).

SHIPPING IN NEW ZEALAND

How much does it cost?

AucklandLARGE1+Free Shipping$0.00

ZONECLASSITEM COUNTLABELCost ($NZ)
.
AucklandSMALL1 - 6Small Item Rate$4.00
AucklandSMALL7+Free Shipping$0.00
.
ZONECLASSITEM COUNTLABELCost ($NZ)
North IslandLARGE1Large Item A$5.00
North IslandLARGE2+Free Shipping$0.00
.
North IslandSMALL1 - 6Small Item A$5.00
North IslandSMALL7 - 12Small Item B$3.00
North IslandSMALL13+Free Shipping$0.00
.
ZONECLASSITEM COUNTLABELCost ($NZ)
South IslandLARGE1Large Item A$8.00
South IslandLARGE2+Free Shipping$0.00
.
South IslandSMALL1 - 6Small Item A$8.00
South IslandSMALL7 - 12Small Item B$4.00
South IslandSMALL13+Free Shipping$0.00

*Shipping rates include GST and are based on volume and weight.

Which couriers do we use?

All items within New Zealand are shipped using Post Haste.
All orders will be delivered as 'Signature Required'.
Once we ship your order we’ll email you the details so that you’ll be able to see the status of your shipment by using the Post Haste Track and Trace facility on-line.

How long does it take for me to receive my items?

Your items are usually shipped within 24 hours of placing your order. Most orders are received within two days. Addresses in rural areas usually receive their order in 3-4 days.

SHIPPING TO AUSTRALIA

How much does it cost?

STANDARD AIRMAIL
Tracking NZ network only. Delivery time 10-20 Days.

ZONECLASSITEM COUNTLABELCost ($NZ)
AUSLARGE1Standard Airmail A$8.00
AUSLARGE2Standard Airmail B$5.00
.
ZONECLASSITEM COUNTLABELCost ($NZ)
AUSSMALL1 - 10Standard Airmail C$9.00
AUSSMALL11+Standard Airmail D$5.00

.

INTERNATIONAL COURIER
Tracked door to door. Delivery time 6-10 Days.

ZONECLASSITEM COUNTLABELCost ($NZ)
AUSLARGE1International Courier A$23.00
AUSLARGE2International Courier B$20.00
AUSLARGE3 - 5International Courier C$10.00
AUSLARGE6+International Courier D$5.00
.
ZONECLASSITEM COUNTLABELCost ($NZ)
AUSSMALL1 - 10International Courier E$12.00
AUSSMALL11+International Courier F$10.00

.

*Shipping rates are based on volume and weight.

Which couriers do we use?

All items going to Australia are shipped by NZ Post.
Using their International Air service is the most cost effective option for international shipping which does not provide tracking.
Using their International Courier (EMS) service will incur an additional cost however it provides a prioritized delivery with door to door tracking.
All shipments are cover by insurance.

How long does it take for me to receive my items?

International Air has a 10 - 20 day delivery target to over 220 destinations, including PO Boxes and rural areas worldwide.

International Courier has a 6 - 11 day delivery target to over 220 destinations, including PO Boxes and rural areas worldwide.

Do I have to pay import taxes / duties?

Possibly, but most orders should fall under the threshold value ($1000) that requires customs clearance in Australia. If any duty or import taxes do apply to your order, then you will be contacted once the order arrives in your country to settle any amounts.

SHIPPING TO U.S.A.

How much does it cost?

STANDARD AIRMAIL
Tracking NZ network only. Delivery time 2-6 Weeks.

ZONECLASSITEM COUNTLABELCost ($NZ)
USALARGE1Standard Airmail A$20.00
USALARGE2Standard Airmail B$30.00
.
ZONECLASSITEM COUNTLABELCost ($NZ)
USASMALL1 - 10Standard Airmail C$14.00
USASMALL11 - 20Standard Airmail D$10.00
USASMALL21+Standard Airmail D$8.00

.

INTERNATIONAL COURIER
Tracked door to door. Delivery time 10-15 Days.

ZONECLASSITEM COUNTLABELCost ($NZ)
USALARGE1 - 2International Courier A$45.00
USALARGE3 - 5International Courier B$40.00
USALARGE6 - 18International Courier C$30.00
USALARGE19+International Courier D$25.00
.
ZONECLASSITEM COUNTLABELCost ($NZ)
USASMALL1 - 10International Courier E$17.00
USASMALL11 - 20International Courier F$14.00
USASMALL21 - 30International Courier G$10.00
USASMALL31+International Courier H$5.00

.

*Shipping rates are based on volume and weight.

Which couriers do we use?

All items going to the U.S.A. are shipped by NZ Post.
Using their International Air service is the most cost effective option for international shipping which does not provide tracking.
Using their International Courier (EMS) service will incur an additional cost however it provides a prioritized delivery with door to door tracking.
All shipments are cover by insurance.

How long does it take for me to receive my items?

International Air has a 10 - 20 day delivery target to over 220 destinations, including PO Boxes and rural areas worldwide.
International Courier has a 6 - 11 day delivery target to over 220 destinations, including PO Boxes and rural areas worldwide.
.

Do I have to pay import taxes / duties?

Possibly, depending on the laws of your country. If any duty or import taxes do apply to your order, then you will be contacted once the order arrives in your country to settle any amounts. Most orders should fall under the threshold value that requires customs clearance.

SHIPPING WORLDWIDE

(Excluding NZ, Australia & U.S.A)

How much does it cost?

STANDARD AIRMAIL
Tracking NZ network only. Delivery time 2-6 Weeks.

ZONECLASSITEM COUNTLABELCost ($NZ)
WORLDLARGE1Standard Airmail A$20.00
WORLDLARGE2Standard Airmail B$30.00
.
ZONECLASSITEM COUNTLABELCost ($NZ)
WORLDSMALL1 - 10Standard Airmail C$14.00
WORLDSMALL11 - 20Standard Airmail D$10.00
WORLDSMALL21+Standard Airmail D$8.00

.

INTERNATIONAL COURIER
Tracked door to door. Delivery time 10-15 Days.

ZONECLASSITEM COUNTLABELCost ($NZ)
WORLDLARGE1 - 2International Courier A$45.00
WORLDLARGE3 - 5International Courier B$40.00
WORLDLARGE6 - 18International Courier C$30.00
WORLDLARGE19+International Courier D$25.00
.
ZONECLASSITEM COUNTLABELCost ($NZ)
WORLDSMALL1 - 10International Courier E$17.00
WORLDSMALL11 - 20International Courier F$14.00
WORLDSMALL21 - 30International Courier G$10.00
WORLDSMALL31+International Courier H$5.00

.

*Shipping rates are based on volume and weight.

Which couriers do we use?

All items going overseas (ex-NZ) are shipped by NZ Post using their International Air service.
This is the most cost effective option for international shipping which does not provide tracking.
A tracked service can be use at your request and will incur additional cost.
All shipments are cover by insurance.

How long does it take for me to receive my items?

International Air has a 3 - 10 day delivery target to over 220 destinations, including PO Boxes and rural areas worldwide.

Do I have to pay import taxes / duties?

Possibly, depending on the laws of your country. If any duty or import taxes do apply to your order, then you will be contacted once the order arrives in your country to settle any amounts. Most orders should fall under the threshold value that requires customs clearance.