SHIPPING AND DELIVERY
Your orders are usually processed within 24 hours.
If an order is placed Friday - Sunday, it will be shipped on Monday.
All items are shipped from Auckland, New Zealand.
All rates are in $NZ dollars.
SHIPPING RATES
All shipping zones have two rates, LARGE and SMALL.
Orders with only Mini-Traces will use the SMALL Item Rate.
Any order with a Blackbow will use the LARGE Item Rate
(eg. If a Mini-Trace is ordered together with a Blackbow, then the order will use the LARGE Item Rate).
How much does it cost?
| ZONE | CLASS | ITEM COUNT | LABEL | Cost ($NZ) | Auckland | LARGE | 1+ | Free Shipping | $0.00 |
| . | ||||
| Auckland | SMALL | 1 - 4 | Small Item Rate | $4.00 |
| Auckland | SMALL | 5+ | Free Shipping | $0.00 |
| . | ||||
| ZONE | CLASS | ITEM COUNT | LABEL | Cost ($NZ) |
| North Island | LARGE | 1 | Large Item A | $5.00 |
| North Island | LARGE | 2+ | Free Shipping | $0.00 |
| . | ||||
| North Island | SMALL | 1 - 4 | Small Item A | $5.00 |
| North Island | SMALL | 5 - 12 | Small Item B | $3.00 |
| North Island | SMALL | 13+ | Free Shipping | $0.00 |
| . | ||||
| ZONE | CLASS | ITEM COUNT | LABEL | Cost ($NZ) |
| South Island | LARGE | 1 | Large Item A | $8.00 |
| South Island | LARGE | 2+ | Free Shipping | $0.00 |
| . | ||||
| South Island | SMALL | 1 - 4 | Small Item A | $8.00 |
| South Island | SMALL | 5 - 12 | Small Item B | $4.00 |
| South Island | SMALL | 13+ | Free Shipping | $0.00 |
*Shipping rates include GST and are based on volume and weight.
Which couriers do we use?
All items within New Zealand are shipped using Post Haste.
All orders will be delivered as 'Signature Required'.
Once we ship your order we’ll email you the details so that you’ll be able to see the status of your shipment by using the Post Haste Track and Trace facility on-line.
How long does it take for me to receive my items?
Your items are usually shipped within 24 hours of placing your order. Most orders are received within two days. Addresses in rural areas usually receive their order in 3-4 days.
How much does it cost?
STANDARD AIRMAIL
Tracking NZ network only. Delivery time 10-20 Days.
| ZONE | CLASS | ITEM COUNT | LABEL | Cost ($NZ) |
| AUS | LARGE | 1 - 2 | Standard Airmail A | $20.00 |
| AUS | LARGE | 3+ | Standard Airmail B | $15.00 |
| . | ||||
| ZONE | CLASS | ITEM COUNT | LABEL | Cost ($NZ) |
| AUS | SMALL | 1 - 10 | Standard Airmail C | $10.00 |
| AUS | SMALL | 11- 40 | Standard Airmail D | $12.00 |
| AUS | SMALL | 41+ | Standard Airmail E | $16.00 |
.
INTERNATIONAL COURIER
Tracked door to door. Delivery time 6-10 Days.
| ZONE | CLASS | ITEM COUNT | LABEL | Cost ($NZ) |
| AUS | LARGE | 1 - 18 | International Courier A | $30.00 |
| AUS | LARGE | 18+ | International Courier B | $70.00 |
| . | ||||
| ZONE | CLASS | ITEM COUNT | LABEL | Cost ($NZ) |
| AUS | SMALL | 1 - 10 | International Courier C | $12.00 |
| AUS | SMALL | 11 - 40 | International Courier D | $15.00 |
| AUS | SMALL | 41+ | International Courier E | $25.00 |
.
*Shipping rates are based on volume and weight.
Which couriers do we use?
All items going to Australia are shipped by NZ Post.
Using their International Air service is the most cost effective option for international shipping which does not provide tracking.
Using their International Courier (EMS) service will incur an additional cost however it provides a prioritized delivery with door to door tracking.
All shipments are cover by insurance.
How long does it take for me to receive my items?
International Air has a 10 - 20 day delivery target to over 220 destinations, including PO Boxes and rural areas worldwide.
International Courier has a 6 - 11 day delivery target to over 220 destinations, including PO Boxes and rural areas worldwide.
Do I have to pay import taxes / duties?
Possibly, but most orders should fall under the threshold value ($1000) that requires customs clearance in Australia. If any duty or import taxes do apply to your order, then you will be contacted once the order arrives in your country to settle any amounts.
How much does it cost?
STANDARD AIRMAIL
Tracking NZ network only. Delivery time 2-6 Weeks.
| ZONE | CLASS | ITEM COUNT | LABEL | Cost ($NZ) |
| USA | LARGE | 1-2 | Standard Airmail A | $20.00 |
| . | ||||
| ZONE | CLASS | ITEM COUNT | LABEL | Cost ($NZ) |
| USA | SMALL | 1 - 16 | Standard Airmail B | $15.00 |
| USA | SMALL | 17-40 | Standard Airmail C | $18.00 |
.
INTERNATIONAL COURIER
Tracked door to door. Delivery time 10-15 Days.
| ZONE | CLASS | ITEM COUNT | LABEL | Cost ($NZ) |
| USA | LARGE | 1-10 | International Courier A | $40.00 |
| USA | LARGE | 11+ | International Courier B | $60.00 |
| . | ||||
| ZONE | CLASS | ITEM COUNT | LABEL | Cost ($NZ) |
| USA | SMALL | 1 - 16 | International Courier C | $17.00 |
| USA | SMALL | 17 - 40 | International Courier D | $20.00 |
| USA | SMALL | 41+ | International Courier E | $25.00 |
.
*Shipping rates are based on volume and weight.
Which couriers do we use?
All items going to the U.S.A. are shipped by NZ Post.
Using their International Air service is the most cost effective option for international shipping which does not provide tracking.
Using their International Courier (EMS) service will incur an additional cost however it provides a prioritized delivery with door to door tracking.
All shipments are cover by insurance.
How long does it take for me to receive my items?
International Air has a 10 - 20 day delivery target to over 220 destinations, including PO Boxes and rural areas worldwide.
International Courier has a 6 - 11 day delivery target to over 220 destinations, including PO Boxes and rural areas worldwide.
.
Do I have to pay import taxes / duties?
Possibly, depending on the laws of your country. If any duty or import taxes do apply to your order, then you will be contacted once the order arrives in your country to settle any amounts. Most orders should fall under the threshold value that requires customs clearance.
(Excluding NZ, Australia & U.S.A)
How much does it cost?
| ZONE | CLASS | ITEM COUNT | LABEL | Cost ($NZ) |
| WORLD | LARGE | 1 | Large Items A | $25.00 |
| WORLD | LARGE | 2 | Large Items B | $20.00 |
| WORLD | LARGE | 3 - 4 | Large Items C | $15.00 |
| WORLD | LARGE | 5 - 10 | Large Items D | $10.00 |
| WORLD | LARGE | 11+ | Large Items E | $5.00 |
| . | ||||
| ZONE | CLASS | ITEM COUNT | LABEL | Cost ($NZ) |
| WORLD | SMALL | 1 - 4 | Small Items A | $25.00 |
| WORLD | SMALL | 5 - 8 | Small Items B | $20.00 |
| WORLD | SMALL | 9 - 12 | Small Items C | $15.00 |
| WORLD | SMALL | 13+ | Small Items D | $10.00 |
*Shipping rates are based on volume and weight.
Which couriers do we use?
All items going overseas (ex-NZ) are shipped by NZ Post using their International Air service.
This is the most cost effective option for international shipping which does not provide tracking.
A tracked service can be use at your request and will incur additional cost.
All shipments are cover by insurance.
How long does it take for me to receive my items?
International Air has a 3 - 10 day delivery target to over 220 destinations, including PO Boxes and rural areas worldwide.
Do I have to pay import taxes / duties?
Possibly, depending on the laws of your country. If any duty or import taxes do apply to your order, then you will be contacted once the order arrives in your country to settle any amounts. Most orders should fall under the threshold value that requires customs clearance.